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Emergency Support

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Terra Dotta's emergency support team is on call even when our office is closed.  Please do the following to notify Terra Dotta support of any critical issues:

During office hours:
LOGIN to this site and submit a support case.  Be sure to mark it 'critical' and it will receive high priority status from our staff.  
After office hours:
For critical, system down issues after-hours call:

Touch 2 for 'support' and leave a detailed voicemail.
Your message will trigger a notification to be sent to our after-hours support team who will respond as quickly as possible.

If your issue is not critical, please open a support case and we will respond during normal business hours.
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Support Hours:
Sunday:  7pm - 11pm Eastern
Monday - Thursday:  8am - 11pm Eastern
Friday:  8am - 6pm Eastern
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